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Private Events Coordinator

Employment Type
Full Time
Location
Cleveland, OH 44113

Next Steps

This job is closed to new applicants.
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Description

Title: Private Events Coordinator
Location: Cleveland, OH
Grade: 18
Reports to: Director, Customer Experience
Direct Reports: Private Event Front of House Staff 
Job Level: Advanced (Supervisory); Exempt

Responsibilities

Essential Functions and Duties

Banquets & Events
• Staffs and executes logistics for private, ticketed, and public campus events
• Collaborates with the Customer Experience Marketing Coordinator on scheduling, planning, and logistics of campus events
• Fields incoming event inquiries and coordinates bookings with Private Events counterpart t to ensure workload is balanced and all events are covered
• Ensures schedules, contracts, and payments for all private events are maintained
• Oversees the creation and distribution of banquet event order forms
• Ensures all service standards are met during events
• Ensures the sanitation, maintenance, and organization of event facilities
• Works with Banquet Chef to continually update   menu packages and set pricing
• Collaborates with Customer Experience Marketing Coordinator to   proactively market GLBC as a destination for Private Events
• Provides and maintains a safe and secure working environment
• Responsible for initiating facility updates
• Updates and reads manager log every shift
• Ensure Private Events Handbook is updated and refreshed as necessary
• Maintain and revise vendor lists as necessary
• Other duties and tasks as assigned

Training & Coaching
• Responsible for hiring, training, development and coaching of Private Event staff Conducts evaluations quarterly with Event staff
• Conducts interviews for Event staff

Reporting & Controls
• Attends and participates in the weekly Customer Experience team meeting
• Accurately completes paperwork and necessary documentation for accounting
• Prepares, distributes and reports on post event guest surveys
• Prepares and tracks budget and G&A expenses for Private Events Department
• Accurately tracks and disseminates financial results to upper management
• Achieve or exceed financial goals and proactively correct shortcomings
• Ensures established pars and inventories a responsible amount of product
• Conducts monthly inventory of all beer, wine, liquor , bar supplies, china, glass, silver and any other event related supplies

Required Skills and Experience

Education
Bachelor’s degree in restaurant/hospitality industry or event management required

Work Experience
• Minimum of five years professional restaurant/hospitality industry  experience  in event planning and booking
• Prior supervisory experience required

Required Qualifications
• Ability to lead a team
• Ability to manage multiple tasks and projects
• Dedication to ensuring excellent service and to seeing issues through to resolution
• Strong problem-solving skills
• Willingness to work flexible hours including nights and weekends
• Experience with preparing and maintaining a budget
• Mobility during the entire shift 

Preferred Qualifications
• Passion for the craft beer industry
• Understands and utilizes Appreciative Inquiry
• Understands Lean principles  with a focus on processes

We look forward to reviewing your application!
Thank you for understanding that we cannot accept phone calls or emails regarding open positions.