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Brewpub Service Manager

Employment Type
Full Time
Cleveland, OH 44113

Next Steps

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Job Title: Service Manager
Location: Cleveland, OH
Grade: 17
Reports to: General Manager of Brewpub Operations
Direct Reports: Brewpub Staff
Job Level: Advanced (supervisory); exempt


Essential Functions and Duties

Brewpub Operations
• Updates and reads the manager log every shift
• Maintains daily side work charts
• Responsible for maintaining all FOH service standards during their shift, including host staff, the bar, and the service staff
• Insures that all procedures concerning food safety and serving alcohol responsibly are followed
• Maintains an active presence on the floor during their designated shift, touching tables, maintaining service standards, and following up on service issues
• Ensures the sanitation, maintenance and organization of the restaurant
• Assists with planned events and promotions in conjunction with other restaurant managers and events personnel
• Provides and maintains a safe and secure working environment
• Ensures we have established pars and carry a responsible amount of product and merchandise
• Other duties and tasks as assigned

Training & Coaching
• Responsible for hiring, scheduling, training, development and discipline of the Brew Pub staff; including maintaining a formalized training program
• Offers ongoing education to the staff about beer, food and table-side service
• Conducts evaluations bi-annually with the Brew Pub staff
• Conducts interviews for Brew Pub staff
• Conducts daily Q-Time and tiered meetings with staff

Reporting & Controls
• Attends and participates in the weekly manager meeting
• Accurately completes paperwork pertaining to labor and necessary documentation for accounting
• Achieve or exceed financial goals and proactively correct shortcomings
• Counts and balances safe and petty cash daily
• Audits labor at the end of each shift to make sure everyone is properly clocked in and out
• Audits labor on Monday to ensure an accurate records for payroll

Required Skills and Experience

  • Education
  • Bachelor’s degree in related field preferred
Work Experience
  • Minimum of three to five years of experience in the restaurant/hospitality industry
  • Prior front of house management experience preferred
Required Qualifications
• Prior service experience required in a high volume environment
• Ability to lead a team
• Ability to manage multiple tasks and projects
• Dedication to ensuring excellent service and to seeing issues through to resolution
• Strong problem-solving skills
• Willingness to work flexible hours including nights and weekends 

Preferred Qualifications
• Understands and utilizes Appreciative Inquiry
• Understands Lean principles with a focus on processes
• Strong knowledge of the Craft Beer industry

Thanks for your interest in joining the GLBC team - we look forward to reviewing your application, and appreciate your understanding that we are unable to accept phone calls or emails regarding open positions. Cheers!